Privacy Policy
This Privacy Policy applies to AI Labs and all services we operate, including WhatsApp Business integrations, AI assistants, web applications, and any other software products built and maintained by AI Labs.
Who We Are
AI Labs is a technology firm specialising in AI engineering, SAP ABAP development, and UI/UX design. We build intelligent software systems for businesses across various domains.
Website: https://ai-labss.netlify.app
Contact: aiimpactlabs7@gmail.com
Information We Collect
Depending on the service or integration you interact with, we may collect the following types of information:
- Contact information — name, email address, phone number (e.g. when you contact us via WhatsApp or email)
- Message content — messages you send through our WhatsApp Business integrations or chatbot interfaces, used solely to respond to your queries
- Usage data — anonymised data about how you interact with our applications (pages visited, session duration) for performance and improvement purposes
- Device & technical data — browser type, IP address, operating system, collected automatically via standard web server logs
- Voluntarily submitted data — any information you choose to share when reaching out to us for a project enquiry
How We Use Your Information
We use the information collected for the following purposes only:
- To respond to your messages, queries, or project enquiries
- To operate, maintain, and improve our software services and AI integrations
- To provide support and communicate relevant updates about a project
- To analyse usage patterns and improve the user experience of our products
- To comply with applicable legal obligations
We do not sell, rent, or trade your personal information to third parties. We do not use your data for advertising or marketing purposes without your explicit consent.
WhatsApp Business Integration
Some of our AI solutions are integrated with the WhatsApp Business API (via Meta). When you interact with a WhatsApp-based assistant built by AI Labs:
- Messages you send are processed to generate responses via our AI systems
- Your WhatsApp phone number and conversation content may be stored temporarily to maintain session context
- We follow Meta's WhatsApp Business Policy and do not use conversation data for purposes beyond the stated service
- You may opt out at any time by messaging "STOP" or contacting us directly
For Meta's own data practices, please refer to WhatsApp's Privacy Policy.
Data Storage & Security
We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or disclosure. These include:
- Encrypted data transmission (HTTPS/TLS)
- Access controls limiting who can view stored data
- Regular review of data retention practices
We retain personal data only for as long as necessary to fulfil the purpose it was collected for, or as required by law. Conversation logs from AI integrations are typically retained for a limited period for debugging and quality purposes, after which they are deleted.
Third-Party Services
Our services may interact with or be hosted on third-party platforms. These include:
- Meta / WhatsApp Business API — for messaging integrations
- Netlify — for website hosting
- Cloud AI providers — for processing AI model responses (data is not retained by providers beyond the request lifecycle)
Each third-party service operates under its own privacy policy. We encourage you to review them where relevant.
Your Rights
You have the right to:
- Request access to any personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to any legal retention obligations)
- Withdraw consent at any time where processing is based on consent
- Lodge a complaint with a relevant data protection authority
To exercise any of these rights, contact us at aiimpactlabs7@gmail.com.
Cookies
Our website does not currently use tracking cookies or third-party analytics cookies. Standard browser session data may be used to improve page performance. You can control cookie behaviour through your browser settings at any time.
Children's Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The "Last updated" date at the top of this page will always reflect the most recent revision. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
Questions about this Privacy Policy?
If you have any questions, concerns, or requests related to your privacy or this policy, please reach out — we're happy to help.